GUEST SERVICES MANAGER

A Guest Services Manager oversees all front office operations, ensuring exceptional guest satisfaction and seamless service. They manage staff, resolve complex complaints, train employees, and monitor daily operations to maximize service quality and efficiency.  Responsibilities: Proactively manage guest satisfaction, respond to inquiries, and resolve complaints effectively. Hire, train, schedule, and evaluate front office personnel to maintain high performance standards. Coordinate with housekeeping, maintenance, and security departments to fulfill special requests and VIP needs. online reviews and internal feedback, utilizing tools like CRM systems to identify service gaps and improve scores. Monitor room rates and inventory, handle cash procedures, and ensure proper billing Qualifications: Strong verbal and written communication skills in English, often requiring fluency in additional languages. Proven ability to lead, motivate, and train a team. Proficiency MSOffice Suite. Stronginterpersonal and conflict-resolution skills to handle, fast-paced environments under pressure