Shortlet Property Manager

Responsibilities:

Coordinate guest check-ins and check-outs

Respond to guest enquiries and provide support throughout each stay

Ensure the apartment is properly cleaned and prepared before every check-in

Coordinate cleaners, laundry, maintenance personnel, and other service providers

Carry out regular property inspections and report any damages or maintenance issues

Ensure amenities, utilities, and essential supplies are always available

Monitor the condition of furniture, appliances, and other items in the apartment

Resolve guest complaints and operational issues promptly

Maintain accurate records of bookings, expenses, damages, repairs, and supplies

Ensure the property consistently meets our cleanliness and hospitality standards

Provide regular updates and reports to management

Requirements:

Previous experience managing shortlets, serviced apartments, hotels, or hospitality properties is preferred Strong communication and customer service skills Highly organised and able to coordinate multiple tasks Responsible, trustworthy, and attentive to detail Able to respond quickly when urgent property or guest issues arise Good knowledge of WhatsApp, Google Sheets/Docs, and basic digital tools Familiarity with Airbnb, Booking.com, or other accommodation platforms is an advantage Must be based in Lagos and able to access the property easily