Product Support Sales Representative - EP

Description

The Product Support Sales Representative (PSSR) - EP is responsible for promoting parts and services to customer base while expanding market share in order to meet territorial and corporate objectives. Develops assigned territory, implements sales plans to grow business, and maintain current customer base. Influences and grow sales with new business opportunities within assigned market area/territory. Industry knowledge related to industrial engines and industrial and commercial power generation is strongly preferred experience. Must be able to travel in assigned territory.

The incumbent in this position is expected to model the following practices daily:

Demonstrate alignment with the company's mission and core business values;

Collaborate with key internal/external resources;

Participate in ongoing self-development.

Essential Functions

Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission

Responsible for the sales of parts and service on related equipment

Provides support for existing customer base

Sources new business opportunities

Prepares and presents parts and service quotes and maintenance agreements

Prepares sales plans, sales reports, expense, and daily call reports

Develops new accounts and maintains existing accounts

Identifies and acquires new service contract opportunities

Receives customer orders and serves as the customer contact point

Generates a referral network to assist in increasing the client base

Manages sales funnel and PAR

Collaborates with prime product sales team to assist customers with making good decisions regarding the repair or replacement of equipment

Aids in implementing, sustaining, and developing quality improvement processes that focus on safety, financials, operations, and customer service

Maintains records of sales or other business transactions

Prepares sales or other contracts

Performs other duties as assigned

Knowledge, Skills, and Abilities

Demonstrated knowledge industrial engines and industrial / commercial power generation, and maintenance requirements - CAT engine and CAT power gen knowledge preferred

Demonstrated knowledge of selling techniques (prospecting, overcoming objections, closing sales)

Excellent selling, negotiating, and closing skills with ability to build long term business relationships

Demonstrated knowledge of CRM software

Proficient with MS Office Word, Excel, Outlook, etc.

Understands the implications of new information for both current and future problem-solving and decision-making

Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Exceptional attention to detail

Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization

First-class organizational, multi-tasking, and time management skills, deadline oriented

Understands written sentences and paragraphs in work related documents, and communicates effectively in writing as appropriate for the needs of the audience

Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately

Ability to work independently and within a team in a fast-paced, high volume environment with emphasis on accuracy and timeliness

Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations

The ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

Education and Experience:

High school diploma or equivalent required, some college coursework or an equivalent combination of education and experience preferred

A minimum of two years of work-related skill, knowledge, or experience is required, three to five years preferred

Supervisory Responsibilities:

None

Travel:

Extensive driving; overnight travel will be required

Must have a valid driver's license

Physical Requirements:

This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.

This role frequently communicates with others and must be able to exchange accurate information in these situations

This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets

Reacts to visual, auditory, and other signals, including alarms and instructions, and is required to inspect work visually

Work Environment:

Requires working in a closed vehicle or equipment

This job is generally performed in a retail and office environment and will work outdoors as needed

Noise level may be loud at times

Frequently works at a fast pace with unscheduled interruptions

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their everyday responsibilities as needed.

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About HOLT CAT

HOLT CAT is the authorized Caterpillar® heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Caterpillar used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt® Cranes, Trimble® Heavy and Highway construction products and AccuGrade® grade-control systems.

The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track-type tractor which he named the "Caterpillar." HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.

The HOLT CAT team is committed to providing rock solid stability with superior products and services from The Red River to the Rio Grande™.