Guest Services Supervisor

Job Description

As a front office supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay special for every guest.

Here’s what you’ll do during a typical day:

Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.

Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in-the-moment feedback.

Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.

Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

Manage special projects: Lead department initiatives or ad-hoc assignments.

Requirements:

Supervisor level experience required.

BA/BS/bachelor's degree.

CPR certification and/or first aid training preferred.

0-3 years of related experience in a similar role.

2+ years of supervisory experience.