Assistant Executive Housekeeper

Role Overview

An assistant executive housekeeper serving the Hilton brand is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

Planning and organizing

Good oral and written communication

Previous experience in housekeeping

Good interpersonal skills

Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office

Committed to delivering a high level of customer service

Excellent standards of cleanliness

As an assistant executive housekeeper, you will support all housekeeping and laundry teams in all aspects by delegating the day-to-day activities of housekeeping and laundry within the hotel.

You should have an eye for detail and the ability to effectively deal with guests, other departments, contractors, and the housekeeping team.

Key Responsibilities

Obtain list of vacant rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments

Monitor turndown service

Monitor special needs guests, other VIP guests, and foreign dignitaries

Assign team members their duties and inspect work for conformance to prescribed standards of cleanliness

Check preparation of task assignment sheets and floor keys to housekeeping attendants

Maintain clear and efficient communication and coordination with the front office and other hotel departments

Schedule cleaning of room carpets, upholstery, draperies, deep cleaning projects, and window cleaning as needed

Schedule cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators, restaurants, and other open areas within the hotel

Schedule periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors, and tracks

Schedule cleaning of all meeting rooms after completed functions

Schedule deep cleaning of all meeting rooms periodically, including carpet shampooing, cleaning of walls and baseboards, and cleaning of windows

Inventory cleaning supplies and linen stock to ensure adequate supplies

Investigate concerns regarding housekeeping service and equipment and take corrective action

Provide support to the director of housekeeping in all areas of housekeeping and laundry operations, such as team training, coaching, counselling, and enforcing hotel standard operating procedures

Ensure all meeting room functions are properly set up according to requests indicated on meeting room/event function sheets

Ensure guest rooms are properly secured and proper key control procedures are utilized by the housekeeping team

Advise manager, desk coordinators, and front office team of rooms ready for occupancy

Reward employees who use their empowerment to meet or exceed guest expectations

Print all housekeeping-related reports and traces from PMS | OnQ

Assist in controlling expenses by the housekeeping department

Confirm all housekeeping team members have arrived for the day

Ensure quality, undamaged linens are delivered consistently in all hotel areas

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of hospitality

Acting with integrity and always doing the right thing

Inspiring others through leadership

A belief that teamwork drives the best outcomes

A sense of ownership and accountability

A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.