Manager
Manager, Remote Service & Training Center Europe
Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work - we believe in making a difference for our customers to building a better tomorrow.
Say Hi! to your next challenge - explore the opportunity and apply below!
Your mission
Hiab is establishing a brand-new European Remote Service & Training Center in Meppel, and we are looking for a senior, hands-on Manager to operationally build, lead, and develop this strategic hub.
Serving our core European markets while supporting independent importers across other European regions, this center will drive customer success through two distinct, critical pillars:
- Remote monitoring & diagnostics: Utilizing advanced data and IoT platforms to provide predictive, real-time remote monitoring and diagnostics support, maximizing equipment uptime.
- Technical & product training: Designing and delivering world-class technical training for dealers, importers, end customers, and Hiab service technicians.
As the Manager,Remote Service & Training Center Europe , you will act as a high-visibility focal point, bridging the gap between digital data analytics, practical field service, and continuous technical education.
Key responsibilities
- Center setup & Team leadership -
- Operational setup: Build workflows, establish ticketing processes, and implement Service Level Agreements (SLAs) for the new Meppel center
- People management: Recruit, onboard, coach, and manage a dual-focused team of remote diagnostics specialists and technical trainers
- Collaboration: Act as a central point of contact for local Customer Service Centers (technical helpdesks and field services), product development, and global data teams
- Leg 1: Remote services -
- Condition monitoring: Lead the day-to-day monitoring of incoming telemetry alerts, performing diagnostics on mechanical, hydraulic, and electrical system...