CUSTOMER SERVICE MANAGER

Responsibilities Supervising the daily operations of the customer service department Creating a reliable customer loyalty program Setting customer service goals for team members and helping them reach those goals Interacting with customers and handling customer queries and complaints in a timely manner Maintaining relationships with profitable customers Making weekly and monthly reports and surveys Staying current on the latest industry trends and techniques Hiring and training new customer service agents. Managing the approved budget of the customer service department. Staying informed on the latest industry techniques and methods. Qualifications: A bachelor’s degree in business administration or a related field Five years of experience in customer service Proficiency in Microsoft Office Suite SaaS experience preferred Highly organized and detail-oriented Demonstrated ability in project management