Gym Operations Manager

Responsibilities:

Oversee the daily operations of the gym. Lead, supervise, and hold coaches and gym staff accountable to performance standards. Ensure excellent customer service and overall member satisfaction. Monitor membership growth, retention, renewals, and member feedback. Handle and resolve member complaints professionally. Ensure gym equipment, facilities, cleanliness, and safety standards are properly maintained. Manage staff schedules, attendance, punctuality, and daily responsibilities. Monitor operational expenses and support achievement of revenue and profitability goals. Work with the marketing team on promotions, events, community outreach, and membership growth initiatives. Build relationships with local businesses and potential corporate wellness partners. Maintain accurate operational reports and provide regular updates to leadership. Identify operational problems and take initiative to resolve them. Ensure company policies, procedures, and standards are consistently followed.

Requirements:

Previous experience in gym management, fitness operations, hospitality, retail, or a similar customer-facing management role. Proven experience managing and motivating a team. Strong customer service and problem-solving skills. Good understanding of sales, membership retention, and business operations. Strong communication and leadership skills. Organized, accountable, and able to work independently. Comfortable using basic technology, reporting tools, and business systems. Genuine interest in fitness, wellness, and creating an excellent member experience.