Service Manager
Action Garage Door | Meridian / Boise, Idaho Full-Time | On-Site Base Salary: $80,000 + Performance Bonus Total Compensation Potential: $100,000–$120,000+
Build a Winning Team. Develop Great Technicians. Drive Results.
Action Garage Door is looking for a Service Manager to lead and develop our residential service team in the Treasure Valley.
This is not a desk-management position. We are looking for a hands-on leader who loves developing people, understands the relationship between great service and strong sales performance, and knows how to turn daily coaching into measurable results.
The right leader will spend time in the field with technicians, coach opportunities in real time, use data to identify performance gaps, and create a culture where technicians consistently deliver an exceptional customer experience while maximizing every opportunity.
What You'll Own
Lead, coach, and develop our residential service technicians
Drive service revenue, sales performance, and profitability
Improve opportunity conversion, average ticket, and technician productivity
Conduct regular ride-alongs and in-field coaching
Review calls, estimates, invoices, and technician performance
Coach technicians on presenting options and creating an exceptional customer experience
Establish clear individual goals and hold the team accountable
Lead daily huddles, weekly meetings, and individual performance conversations
Identify training needs and build development plans for technicians
Partner with Dispatch and the Call Center to maximize capacity and opportunity
Ensure technicians consistently follow Action Garage Door and ServiceTitan processes
Recruit, onboard, train, and retain high-performing technicians
Resolve escalated customer concerns quickly and professionally
Recognize top performers while quickly addressing performance gaps
What We're Looking For
3+ years of leadership experience in a service organization
Proven ability to coach and develop frontline employees
Strong understanding of customer service and consultative selling
Comfortable managing through KPIs, scorecards, and performance data
Willingness to spend significant time in the field coaching technicians
Strong communication and accountability skills
Ability to build trust while maintaining high performance expectations
Experience in garage doors, HVAC, plumbing, electrical, or another home-service trade strongly preferred
ServiceTitan experience strongly preferred
Compensation & Benefits
Base Salary: $80,000 + Performance Bonus
Total Compensation Potential: $100,000–$120,000+
Benefits include:
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off & Paid Holidays
Company-Paid Life Insurance
Short-Term & Long-Term Disability
Professional Development & Leadership Training
Career Advancement Opportunities within Action Garage Door and Guild Garage Group
Why Action Garage Door?
Action Garage Door is investing in its people, strengthening its processes, and building a performance-driven culture where great employees have the opportunity to build great careers.
If you're a hands-on leader who enjoys developing people, believes in accountability, and wants to build one of the strongest residential service teams in the Treasure Valley, we want to talk to you.
If you’re ready to drive operational excellence, build a winning team, and lead with purpose — Action Garage Doors wants to hear from you!
👉 Apply today and open the door to your next great career move!
Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Action Garage Doors may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
Pay Range $80,000 — $120,000 USD
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