Head, Corporate Services

KEY RESPONSIBILITIES

Human Resources

• Lead the development and execution of the organization's overall HR strategy and people agenda
• Translate business objectives into practical workforce and people strategies
• Oversee recruitment, workforce planning, onboarding, employee development, retention, and succession planning
• Lead the organization's performance management framework and promote a strong performance culture
• Develop and maintain effective HR policies, procedures, systems, and processes
• Lead employee engagement, welfare, recognition, and organizational culture initiatives
• Oversee compensation, benefits, and other employee reward programmes
• Identify current and future capability requirements and develop appropriate learning and development programmes
• Provide strategic HR advice to the executive management on people, organizational, and workforce matters
• Ensure compliance with applicable labour laws, employment regulations, and company policies
• Develop and utilize HR metrics and workforce analytics to support management decision-making

Corporate Services Leadership:

• Provide strategic direction and oversight to the Corporate Services functions, ensuring alignment with organizational goals
• Lead and coordinate the performance of Administration, IT, Corporate Communications, Legal & Compliance, and Quality Assurance
• Establish clear objectives, KPIs, service standards, and performance expectations for Corporate Services functions
• Identify opportunities to improve internal systems, processes, efficiency, and employee experience
• Drive cross-functional initiatives and organizational change programmes
• Develop and oversee the organization's internal and external communication strategy
• Oversee internal communications, employee engagement communications, corporate announcements, and stakeholder communications
• Support the organization's reputation, brand, and corporate image
• Provide oversight of the company’s Client Relations/Client Experience function
• Provide oversight of organizational risk and compliance activities
• Ensure adherence to applicable laws, regulations, policies, and established standards
• Support the development of effective risk management and internal control frameworks
• Provide oversight of administrative and general corporate support services
• Ensure efficient management of corporate resources, records, facilities, and administrative processes
• Promote the effective use of technology to improve productivity, efficiency, and business processes.
• Provide strategic oversight of IT operations and technology systems supporting the organization
• Act as the central point of coordination for legal matters referred by management, departments, or employees

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, Management, or a related discipline.
• Relevant professional certification such as CIPM, NIM, or an equivalent professional qualification is an added advantage.
• 5 - 7 years of progressive experience overseeing multiple corporate functions, including at least 3 years in a senior HR management or leadership position.
• Proven experience developing and implementing HR strategies and managing the full employee lifecycle.
• Strong experience in organizational development, performance management, employee relations, talent management, compensation and benefits, and workforce planning.
• Experience working closely with senior management or executive leadership
• Proficiency in Microsoft Office Suite and expertise in utilizing technology to create streamlined and automated workflows.
• Excellent leadership, communication, people management, analytical, critical thinking, conflict management, problem-solving, and decision-making skills.
• Strong knowledge of Nigerian labour laws and employment best practices
• Ability to manage multiple priorities in a fast-paced environment and meet strict deadlines
• Demonstrated ability to lead teams, influence stakeholders, and manage multiple priorities

Key competencies:

• Strategic HR management
• Talent & performance management
• Employee relations
• Leadership & people management
• Organizational development
• Business acumen
• Client relationship management
• Change management
• Risk & Compliance
• Process improvement
• Confidentiality, integrity & professionalism
• Problem solving & decision-making
• Critical thinking and conflict management