Client Service Officer (Contract, Private Bank)

Overview:

Responsible to provide first level Digital Platform support by phone and/or e-mail to Clients. analyze and answer/handle the Client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who are providing second level support for the Bank Digital Platform.  “First Contact” for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform. Responsibilities: Document and maintain the Client’s enquiries and request received in Bank’s ticketing tool Subject Matter Expert for specific focus area such as Authentication, Trading, Payments Strong commitment to quality service and standards Manage the clearance of Long Form Deficiency, Subscription of documents, Investment related forms. Support ad hoc duties/requests as assigned by team lead Requirements: Degree with at least 1-3 years of related Client services experience, ideally in Banking sector Strong communication talent, ability to manage conflict situation etc

We regret that only shortlisted candidates will be notified. GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Charnele Tan I Registration No: R1105360