Application Support (SailPoint & IAM) | Bank

Responsibilities Provide Level 2 support for SailPoint IGA, including troubleshooting access management requests, incidents, workflows, jobs, and integrations within agreed SLAs.

Monitor SailPoint platform health, connectors, provisioning, identity synchronization, and account aggregation processes to maintain service stability.

Perform root cause analysis and implement corrective actions for recurring incidents, platform issues, and integration failures.

Support SailPoint upgrades, patches, releases, audits, compliance reviews, and regulatory reporting requirements.

Coordinate with business users, vendors, and Level 3 technical teams on issue resolution, escalations, documentation, and continuous process improvement.

Requirements 3–5 years of hands-on experience supporting SailPoint IAM/IGA platforms, including provisioning, deprovisioning, access governance, certifications, and role management.

Experience supporting SailPoint connectors, integrations, application onboarding, account aggregation, and identity synchronization.

Application support experience within the Corporate Banking or Financial Services industry.

Good understanding of access governance, security controls, compliance requirements, and audit processes.

SailPoint certification and experience with SailPoint platform upgrades or patch deployments are advantageous. GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232