Operations Manager

Your tasks

Oversee the daily operations and performance of multiple coffeeshop outlet, ensuring operational efficiency, regulatory compliance, high service standards, and a positive workplace culture. The role involves roster planning, tenant and vendor management, maintenance coordination, and supporting business growth.

• Oversee daily outlet operations and ensure compliance with company SOPs and policies
• Plan and manage staff duty rosters across multiple outlets.
• Conduct regular site visits to monitor cleanliness, service quality, and maintenance.
• Resolve operational issues, including manpower shortages, equipment breakdowns, and tenant concerns.
• Ensure compliance with food safety, hygiene, and employment regulations.
• Support recruitment, staff training, and staff performance management.
• Coordinate with tenants and vendors to maintain smooth operations and service standards.

Requirements

• Minimum 3–5 years of operations management experience, preferably in F&B and coffeeshop operations.
• Strong roster planning, people management, communication, and problem-solving skills.
• Hands-on, detail-oriented, and able to manage multiple outlets and priorities effectively.
• Candidate will need to be proficient in mandarin since the job requires dealing with tenants and vendors that are mandarin speaking
• Proficient in MS Office; experience with POS and HRIS systems is preferred. Infotech experience is an advantage.
• Willing to travel between outlets and work on weekends or public holidays when required.