Director of Revenue Management

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.

Basic purpose:

Responsible for leading and overseeing the revenue management strategy for Four Seasons Hotel Denver. This role ensures optimal revenue performance through strategic pricing, inventory management, and demand forecasting, while delivering an exceptional luxury guest experience aligned with Four Seasons service culture.

This is a property-based leadership role, requiring close collaboration with Rooms, Sales & Marketing, and Front Office teams to drive results within a dynamic luxury hospitality environment.

Essential functions:

Revenue strategy & performance

Direct and control room inventory and rate availability to maximize occupancy, ADR, and RevPAR in alignment with Four Seasons standards.

Develop and execute comprehensive revenue strategies, including segment mix optimization, pricing structures, and demand-based controls.

Partner closely with Sales & Marketing leadership to manage group allocations, evaluate displacement, and optimize transient/group balance.

Systems & inventory management

Oversee the effective use of Property Management Systems (Opera or equivalent) and Sales & Catering systems (Delphi), ensuring data integrity and strategic utilization.

Analytics & reporting

Produce, analyze, and act upon key revenue reports, including:

Daily & weekly forecasts

Monthly market segment analysis

Booking pace & pickup trends

Displacement & compression analysis

Rate performance & resistance reporting

Suite inventory optimization

Channel & source performance

Arrival/departure patterns

Prepare and present monthly revenue and reservations performance summaries with actionable insights for senior leadership.

Rate & product optimization

Establish and manage pricing architecture, including:

BAR tiers, negotiated & package rates

Segment ceilings based on demand patterns

Yield strategies and controls within PMS

Suite and premium inventory strategies

Lead and enhance upselling initiatives, ensuring alignment with luxury service delivery and revenue goals.

Leadership & culture

Foster a high-performance, service-driven culture rooted in Four Seasons values of respect, integrity, and excellence.

Collaboration & communication

Actively participate in key hotel meetings including:

Yield & forecast meetings

Sales & marketing strategy sessions

Executive committee meetings

Pre-convention meetings

Compliance & standards

Ensure compliance with Four Seasons policies, brand standards, and service expectations across all revenue practices.

Maintain readiness to respond to operational or emergency situations in alignment with hotel crisis management protocols.

Non-essential functions:

Support Sales & Marketing efforts, including site inspections and client presentations as needed.

Contribute to annual budgeting and marketing planning processes.

Collaborate with Four Seasons global reservations network and participate in property visits/audits.

Build relationships within the market and Four Seasons network to support benchmarking and talent development.

Perform additional duties as assigned by General Manager, Hotel Manager or Senior Commercial Director.

Knowledge and skills:

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field required.

Experience

Minimum 3–5 years of progressive experience in Reservations and/or Revenue Management within luxury hospitality.

Prior experience with Four Seasons or comparable luxury brand strongly preferred.

Proven track record of driving revenue growth and operational excellence.

Skills and abilities

Advanced analytical and strategic thinking capabilities.

Expertise in revenue management principles (forecasting, pricing, displacement analysis).

Strong proficiency in Opera (or similar PMS), Delphi, and revenue management tools.

Exceptional leadership, coaching, and team development skills.

Refined communication and interpersonal skills aligned with luxury guest service.

Ability to thrive in a fast-paced, on-property environment with high service expectations.

Strong attention to detail, organization, and ability to manage multiple priorities.

Demonstrates a passion for luxury hospitality and personalized guest experiences.

Leads with empathy, professionalism, and integrity.

Builds strong cross-functional relationships and acts as a collaborative business partner.

Embodies the Four Seasons service culture: treat others as you wish to be treated.

Travel required

Some travel for conferences or to assist other hotels.

Hours required

Eight to ten hour shifts; scheduled days and work hours may vary based on need.

Comprehensive benefits

Salary range $125K - $135K.

Medical, dental, and vision insurance.

Paid time off and vacation pay.

401k participation with company matching program.

Complimentary stays at Four Seasons worldwide, subject to availability.

Discounted RTD Flex Pass.

Complimentary shift meal prepared by the culinary team.

Anticipated start date of June 22nd, 2026.

Equal opportunity employer statement

Four Seasons is an equal opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.