Customer Service Officer

Responsibilities:

Respond to customer inquiries via in-store, phone, email, WhatsApp, and social media channels. Resolve customer complaints and escalate complex issues when necessary. Provide accurate updates on customer orders and follow up on pending requests. Coordinate with the Retail and Production teams to ensure timely order fulfilment. Maintain accurate records of customer interactions and order updates. Gather customer feedback and recommend service improvements. Support promotional activities and maintain a positive brand image.

Requirements:

Minimum of an HND in Business Administration, Customer Service, Marketing, or a related field. Minimum of 2 years' experience in customer service, preferably in retail, fashion, or e-commerce. Proficiency in Microsoft Office and customer service or POS systems is an advantage.

Skills:

Excellent communication and interpersonal skills. Strong customer service and problem-solving abilities. Good organisational and multitasking skills. Attention to detail and accuracy. Ability to work in a fast-paced environment.