Front Office Intern

Responsibilities:

Front Office Support:

Welcome and attend to clients and visitors warmly and professionally. Assist with client check-in and check-out processes. Support the Front Office team in maintaining a clean, organized, and welcoming reception area. Assist with managing incoming calls, WhatsApp messages, emails, and client inquiries. Direct client requests and concerns to the appropriate team member when necessary.

Appointment & Scheduling Support:

Assist with coordinating and confirming client appointments. Support the team in managing daily appointment schedules. Assist with communicating appointment reminders and schedule changes to clients. Help ensure smooth client flow between the Front Office and clinical teams.

Client Service & Follow-Up:

Assist in providing a positive and professional client experience. Support client follow-ups after appointments and treatments. Assist in communicating relevant information regarding appointments, promotions, and events. Build positive and professional relationships with clients while maintaining appropriate boundaries.

Administrative & CRM Support:

Assist with updating client records and maintaining accurate information. Support the documentation of bookings, client interactions, and follow-ups. Assist with basic data entry, filing, and front-office administrative tasks. Support the preparation of routine reports and records as assigned.

Product & Service Support:

Develop knowledge of the Company's treatments, products, services, and client experience standards. Assist clients with basic information about available services and direct technical or treatment-related questions to the appropriate professional. Support promotional activities, client events, and other front-office initiatives.

Team Support:

Work closely with Front Office, Clinical, Marketing, and administrative teams. Follow established front-office procedures and service standards. Participate actively in training and learning opportunities. Carry out other reasonable duties assigned by the Front Office Lead or Management.

Requirements:

Must be an NYSC Corps Member from Batch B, Stream 2 (2026). Must be available and eligible to commence the NYSC placement as required. Bachelor's degree or equivalent qualification. Strong verbal and written communication skills. Friendly, approachable, and professional personality. Good organizational and time-management skills. Basic computer literacy and familiarity with Microsoft Office. Good attention to detail.Willingness to learn and develop professionally. Ability to work effectively as part of a team. Professional appearance and conduct.

Location: Abuja