Assistant Branch Manager

Job summary

The assistant branch manager is responsible for effectively supervising the retail sales area to deliver targets, offer a high level of customer service, and create a challenging and healthy environment where staff can develop. The role is expected to manage staff to achieve a cross-sell ratio while supporting overall branch performance and customer satisfaction.

Key responsibilities

Ensure adequate staffing of retail sales department and raise any concerns to BM.

Provide input on CSOs' performance to the BM.

Provide coaching, mentoring, and guidance to CSOs.

Support BM in implementing retail sales change initiatives.

Actively sell/cross-sell asset and liability products to new and existing customers.

Ensure retail sales performance meets KPI targets as per customer segments.

Supervise CSO performance by participating in and leading daily retail sales team meetings.

Attract new customers to branch through personal relations and existing customer referrals.

Monitor CSO daily operations and provide necessary authorizations.

Support CSOs by serving customers during peak times.

Assign tasks fairly to staff so that no work is left pending at day end.

Ensure that activities adhere to audit, risk, legal, and policy requirements.

Provide direct coaching, mentoring, and guidance to CSOs.

NPS: Ensure assigned NPS target is achieved by representing FAB values and following customer-obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.

Work closely with BM to determine how to best achieve sales targets and determine the best way to allocate targets among CSO staff.

Requirements / qualifications

Bachelor's degree in any discipline.

10 years relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network function.

About us

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization.

Career development

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our values

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.