Business Service Support Officer

Job Description

1. Handle all incoming & outgoing documents for CS and ensure to process customer request within proper TAT.

1. Sorting Type and verify the accuracy of customer’s incoming documents and make outgoing call for incomplete documents.

1. Coordinate with Ops-Registration team / Branch to request copy of bluebook per customer request.

1. Coordinate with Ops-Application Storage to request copy of contract per customer request.

1. Coordinate with Tax and Customer Repayment to request re-issue receipt, tax invoice per customer request.

1. Change customer information ex. customer's billing address, registration address, telephone number, name surname or e-mail address follow by process & procedure.

1. Check the accuracy of the customer data maintenance Ex. Change billing address, Change name, surname.

1. Perform close job in CWC AS400 system for copy of bluebook & contract request after sending out document to customer.

1. Re- issue billing & receipt and send to customer via fax, email mail per customer request

1. Update customer information from BAY

1. Coordinate and prepare required documents with relevant departments when a customer requests a legal entity conversion

1. Prepare document, check correctness for Operations Control within timeline

1. Coordinate with outsourced storage providers to manage and storage of customer documents

1. Check documents and request disposal process upon completion of the data retention period

1. Handle office supply purchasing and manage the procurement process for the Customer Service

1. For Admin Senior Staff will in-house monitoring for CS Admin & Regis Admin outbound to ensure service quality, prepare information for CS Monthly Report, withdraw consent, withdraw e-tax, e-bill per customer request

Qualifications: เพศ : ไม่จำกัดเพศ อายุ : 20 ปีขึ้นไป วุฒิการศึกษาตั้งแต่ระดับปริญญาตรี สามารถทำงานล่วงเวลาได้ มีความรู้พื้นฐานเกี่่ยวกับ Microsoft Office เคยทำงานด้านเอกสารมาจะเป็นพิจารณาเป็นพิเศษ