SUPERVISOR

Job Responsibilities Support sales growth through upselling and promotions Handle customer feedback and resolve complaints professionally Oversee daily outlet operations, including opening and closing procedures Ensure smooth service flow and maintain high service standards Supervise and manage staff, including scheduling and task assignment Train new employees on SOPs, service standards, and hygiene practices Monitor inventory levels and place orders with suppliers Control food cost and minimize wastage Ensure compliance with food safety and hygiene regulations (SFA/NEA) Coordinate between kitchen and service team to ensure efficiency Requirements Willing to work night shifts, weekends, and public holidays Minimum 5 years of experience in F&B or hospitality industry Leadership or supervisory experience preferred Good communication and interpersonal skills Able to work in a fast-paced environment Responsible, proactive, and team-oriented