hotel night auditor

Education:

Secondary (high) school graduation certificate.

Work setting:

Hospitality industry.

Tasks:

• Register arriving guests and assign rooms.
• Resolve complaints and claims .
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Answer telephone and relay telephone calls and messages.
• Provide customer service.
• Reconcile accounts.
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings.
• Prepare and submit reports.
• Perform front desk duties.
• Perform safety and security checks.
• Prepare reports and audit findings.
• MS Office.
• Examine and verify the accuracy of work .

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Work under pressure.

Personal suitability:

• Client focus.
• Dependability.
• Efficient interpersonal skills.
• Flexibility.
• Judgement.
• Organized.
• Team player.

Experience:

1 year to less than 2 years.

Other benefits:

Free parking available.