Customer Service Officer (Outlet)

Company Profile:

Ezyhealth Holdings Pte Ltd, started in 1999 was listed in the Stock Exchange of Singapore in 2000. It underwent a reverse takeover in 2006 and it is now a private company. From its beginning as a Healthcare IT company, it has morphed into several businesses deep in the medical and healthcare industry.

Job responsibilities:

You will be responsible for your target, including the following job responsibilities:

• Engage and establish good relationships with Prospects, from an assigned pool of leads.
• Maintain a high level of professionalism and service while speaking to Prospects or Clients.

• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Conduct regular calls with the Prospect or Client to book appointments for him/her.

• Call Prospect or Client to remind them of their appointment.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.

• Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.