Operations & Customer Service (Sea Export) - Pricing

• Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries.
• Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates.
• Ensure pricing aligns with company margin targets and operational feasibility.
• Follow up on quotations to maximize conversion of leads into confirmed shipments.

Proactively communicate with existing and potential customers to build and maintain strong business relationships.

• Understand customer requirements thoroughly and offer tailored shipping solutions.
• Promote value-added services to enhance profitability and customer satisfaction.
• Ensure high levels of responsiveness and service quality at all times.

Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments.

• Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders.
• Monitor shipment progress and provide proactive status updates to clients.

• Minimum 5 years of experience in sea export pricing and customer service within the shipping or freight forwarding industry.
• Strong understanding of international trade practices and carrier rate structures
• Familiarity with industry regulations, customs requirements, and shipping documents is advantageous.
• Proficiency in Microsoft Office Suite and familiarity with tracking systems and documentation software.