Telesales Agent| Customer Experience Specialist

Handle incoming calls and customer inquiries with professionalism and care

Conduct outbound calls to potential clients to promote our training programs and AI solutions and close sales

Respond to customer queries in a timely and accurate way, via phone, email or chat

Understand customer needs and direct them to the appropriate service or product

Meet and exceed weekly and monthly sales targets and performance metrics

Ensure every customer interaction reflects high-quality service and satisfaction

Accurately record and manage client information using templates and CRM systems

Conduct customer satisfaction surveys and flag any dissatisfaction to the proper channels

Support daily administrative duties, including scheduling, database updates, and documentation

Provide accurate product and service information over the phone

Follow up with customers to ensure their technical issues are resolved

Manage tasks for upper management, including appointment scheduling and call handling

Analyze collected data and provide actionable insights when needed

Proven experience in telesales or sales , ideally within the education, training, or tech sector

Track record of consistently meeting or exceeding sales quotas (especially via phone)

Strong ability to explain complex solutions clearly and persuasively

Resilient, cool-tempered , and able to handle objections or rejection confidently

Excellent interpersonal, negotiation, and communication skills

Able to identify customer needs and match them to the right offering

Familiarity with AI, software, or tech-related training programs is a strong plus

Excellent spoken and written English

Presentable, professional demeanor with a client-first mindset