Fraud And Financial Crime Operations Director

The role

You own the operation that stands between the bank and every kind of financial crime it will ever face. Every fraud alert, every disputed transaction, every CDD and EDD check, every fincrime case runs through the teams you lead, and how well they perform decides whether the bank catches what it must or lets it through. You set the standard the whole function is held to, and you are the one who proves, every single day, that the license is earned.

What you'll do

Define operational standards for fraud alert and case handling across the function

Own performance and service delivery across fraud operations end to end

Oversee triage and investigation of L1 fraud alerts

Ensure timely handling of transaction disputes and fraud claims

Manage escalations of complex fraud cases to the fraud risk unit

Ensure timely handling of transaction disputes, fraud claims, and CDD/EDD checks

Monitor fraud operations SLAs, productivity, and quality metrics across fincrime teams

Ensure complete case documentation and audit readiness at all times

Drive process improvements and automation across fraud workflows

Coordinate closely with Risk, Compliance, Customer Operations, and Product teams

What we’re looking for

12+ years in fraud operations or banking operations, including 4+ years leading fraud or operational risk teams

Experience managing operational fraud case volumes and escalation frameworks

A proven track record improving fraud operations efficiency and effectiveness

Strong knowledge of CDD/EDD requirements, transaction monitoring, and AML red flags

The credibility to represent fraud operations to Risk, Compliance, and senior leadership

You’ll thrive here if you

You'd rather fix the process that causes repeat cases than clear the backlog and move on

You treat documentation and audit readiness as part of the job, not paperwork after the fact

You can see a fraud pattern forming across teams before it becomes a loss

You hold the line between what operations clears and what must go further, every time

You want to build the function a bank's license actually depends on