Expert Solution Architect

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things ! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

About the role and what you'll be doing:

Ensono's Enterprise Solution Architects are cross-functional technical Architects that bring multi-tower solutions together. This is a pre-sales role in which they work alongside and support Sales, Consulting and Client Success organizations to service our clients. They work with clients’ business and technical teams, and with Ensono's internal teams to create winning solutions. To that end, Enterprise Architects must be effective in fostering senior management and executive level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, ESAs must work with and often lead multi-disciplinary teams. They also lead the solution hand-over for delivery into internal delivery and ops teams. Ultimately, he/she remains the owner of the overall technical solution.

What we are looking for

Well versed in the hosting technology and outsourcing services landscape

Experienced communicator at all levels of internal and external audience ranging from engineering/admin to C-level

Experienced with large ITO, infrastructure, and transformation deals ($50M+ TCV)

Has experience with (and preferably certified on) hyper-scale cloud platforms (AWS, Azure, GCP)

Experienced in planning and executing discovery and design workshops internally and at client sites

Previous experience as an SA (Sales/Solutions Engineer, Solutions Architect) with service providers

Comfortable with executive level positioning of complex solutions that span multiple disciplines (services, hosting, network, security, storage and backup, DR, etc.)

Familiar with complex sales cycles and contracting process

Familiar with and can help create financial (pricing) models to support technical solutions

Job Responsibilities / Key Tasks:

Support strategic pursuits as the Lead Solution Architect for all initiatives (multi-tower)

Collaborate with counterparts in the Sales, Consulting and Delivery organizations to create Pursuit, Solution, Sales and Delivery strategies for Enterprise Clients

Conduct discovery, assessment and solution development workshops (often in collaboration with resources from consulting, operations and product teams) to craft winning solutions

Develop and document solutions that meet client's (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts

Create win-win solutions for both client and Ensono as part of the deal qualification, pursuit, and execution process

Aid in driving stability and innovation within the client's current and future state and create solutions based on client requirements and available product offerings

Push for higher value/value added services and solutions in line with Ensono's offerings

Present technical solutions and business cases to a wide variety of internal and external audience

Gain clients' confidence as a trusted advisor by offering consultation and recommendations drawn from insights, technology know-how and past experiences

Work with finance and pricing teams to create simple pricing to multi-year pro-forma models

Help build the commercial construct and pricing for IT outsourcing, and large managed services deals

Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap

Work with Finance, Product, Operations, Legal, and other internal stakeholders to deliver client proposals and contract materials (MSA review, SOW development and redlining, etc.)

Draft and negotiate SOW, contracts, and sub-contract agreements, ensuring T&Cs alignment and risk mitigation

Participate in deal reviews and advise Ensono senior management team regarding technical, commercial and competitive aspects

Provide post-close consulting, knowledge transfer, and deal documentation to ensure smooth internal transition for transition, delivery, operations, and billing

Participate in Industry Conferences and Consulting Reviews

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

What You Will Need:

Experience in a pre-sales Solution Engineer or Architect role at a service provider with managed services, infrastructure, data center and transformation solutions

Successfully concluded at least 10+ IT Outsourcing, Cloud, Managed Services, or transformation deals of $50M TCV or greater

Complete understanding of the sales process for complex technical solution selling including ITO deals

Strong understanding of Financial, Negotiation and Contractual issues and regulations in IT outsourcing deals

Strong analytical and reasoning skills related to technical, contractual and financial issues

Broad technical knowledge in data center, hosting, and hybrid cloud technologies

Well versed in the hosting technology landscape including compute, storage, backup, network, security, End User Services, BC/DR, DevOps and IT governance

Deep understanding of IT services outsourcing solutions

Hybrid environment solutioning experience with the following:

Public cloud platforms (AWS, Azure, GCP, OCI)

Hypervisor Environments (VMware, Openshift) - Preferred

IBM Power (IBMi, AIX, Linux on Power)

Excellent written and oral communication skills and proficient in MS Excel, PowerPoint, Word etc.

Experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability

Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients

Skills and Key Attributes

Strong presentation, communication, and influencing skills at a C-level

Independent, Self-directed, Results oriented

Strong empathy, self-awareness and interpersonal skills

Business and customer-oriented player with strong team orientation

Ability to manage periods of high project demand, short deadlines and operate under pressure

Education and Experience

15+ years of experience with at least 10+ years with a service provider and/or cloud MSP

Bachelor’s degree in Computer Science, Engineering or other technical disciplines

Major Industry accreditations / certifications a plus

Shift Timings: 1:30 PM to 10:30 PM IST

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.