Supervisor

Job Summary

The Supervisor leads the shift on the floor, ensuring smooth service, proper topping bar setup, and good customer flow, while directly supervising Team Members and Part-Timers.

Key Responsibilities

• Run the shift: assign stations (topping bar, cashier, host/queue), monitor pace and coverage
• Ensure the topping bar is fully stocked, fresh, and presentable throughout the shift
• Check fruit/toppingpreparation quality and rotate stock (FIFO) to reduce wastage
• Operate the cashier system and handle cash/POS reconciliation for the shift
• Manage queue and host duties during peak periods to keep wait times reasonable
• Monitor soft serve machine performance and flag issues to Assistant Manager/Manager
• Enforce hygiene and food safety standards on the floor
• Coach and guide Team Members and Part-Timers during service
• Report shift-end stock levels and any incidents to management

Requirements

• Prior F&B or retail experience, ideally in a fast-paced setting
• Some team lead orshift-in-charge experience preferred
• Comfortable multitasking across cashier, host, and topping bar duties
• Good communication and ability to stay calm under pressure
• Confident, outgoing, and loves interacting with people