Senior Commercial Operations Executive- Logistics Planner (Singapore & Malaysia)

Omnichannel Operations & Marketplace Management  Manage and support DAX system functionality, acting as the key point of contact between sales channels and IT 

Monitor and track end-to-end omnichannel order flow across key fulfilment channels (e.g., Click & Collect, Click & Reserve, and home delivery) from DAX to SAP to 3PL, ensuring timely fulfilment and resolution of outstanding actions 

Generate reports on expired, cancelled, and pending orders, and communicate updates to relevant stakeholders 

Support and guide stores in resolving DAX-related operational issues 

Oversee and coordinate resolution of customer service queries related to omnichannel orders, liaising with Retail Operation team where required  

Manage third-party marketplace (3PM) order fulfilment processes 

Operations & Order Fulfilment Management  Monitor and manage short-shipped, unsatisfiable, and unpickable orders in SAP 

Liaise daily with 3PL partners on digital order issues, including cancellations, mis-picks, errors, and address updates 

Oversee and support daily processing of returns and reverse logistics activities  

Ensure timely resolution of operational issues affecting order fulfilment 

Provide backup support for customer service during peak periods or team absence 

Data Analytics & Reporting (Power BI)  Develop, maintain, and enhance dashboards and reports using Power BI 

Analyze operational data to identify bottlenecks in logistics, warehousing, and reverse logistics processes 

Provide insights to improve order fulfilment performance and operational efficiency  Contribute to the development of reporting tools to track promotion performance and operational metrics Stakeholder Collaboration   Work closely with Retail Operations, E-Commerce, Supply Chain, Customer Service, and IT teams  Coordinate with 3PL partners to ensure efficient order processing and issue resolution 

Communicate effectively with stakeholders across Singapore and Malaysia to ensure smooth operations Process Improvement & Systems  Identify opportunities to improve omnichannel workflows and system efficiency 

Contribute to optimization of DAX, SAP, and reporting tools  

Contribute to continuous improvement initiatives in operations and fulfilment processes 

Monitor and resolve API data sync errors between marketplaces (Shopee/Lazada) and internal ERP systems to prevent stock overselling 

Other Duties  Perform additional duties as assigned, in line with business needs  Education

Diploma or Bachelor’s degree in Business, Information Systems, Supply Chain, or a related field 

Certification or hands-on experience in Microsoft Power BI or SAP S/4HANA is an advantage  Experience  Experience in retail operations, omnichannel fulfilment, or logistics is an advantage 

Familiarity with SAP, DAX, or similar order management systems is preferred 

Experience supporting omnichannel or marketplace operations is an advantage 

Experience with Excel and basic data analysis; exposure to Power BI is preferred