Customer Relation Officer Lombok

WE'RE HIRING ! Customer Relation Officer (CRO)

📍 Location : Lombok

About the Role

• We are looking for an energetic, service-oriented, and professional Customer Relation Officer (CRO) to join our team
• As the face of our company, you will be responsible for delivering a premium customer experience—from welcoming guests, handing over rental vehicles, and ensuring every vehicle is in excellent condition, to building customer trust through outstanding hospitality standards.
• If you enjoy meeting people, love driving, and are passionate about delivering five-star service, we'd love to meet you.

Key Responsibilities

• Welcome customers at our office, airport, or designated locations with warm hospitality.
• Deliver and collect rental vehicles professionally and on schedule.
• Conduct vehicle inspections before and after each rental using the company's checklist.
• Explain rental terms, insurance coverage, Own Risk (OR), deposits, and vehicle features clearly.
• Ensure every vehicle is clean, safe, roadworthy, and ready for customers.
• Perform basic vehicle preparation when required (fuel, cleaning, documents, accessories).
• Provide shuttle service for customers when necessary.
• Promote and upsell additional products and services such as insurance upgrades, Wi-Fi devices, SIM/eSIM cards, phone holders, beverages, tours, and more.
• Handle customer inquiries and minor complaints professionally.
• Complete daily reports and vehicle handover documentation through company systems.
• Coordinate closely with the Operations, Reservation, and Finance teams.

Requirements

• Minimum Senior High School (SMA/SMK) graduate; Diploma is preferred.
• Fluent in English (spoken is required; additional languages are a plus).
• Possess a valid SIM A (Indonesian Driver's License).
• Confident driving both manual and automatic vehicles.
• Excellent communication and interpersonal skills.
• Friendly, well-groomed, and customer-oriented.
• Honest, responsible, and able to work independently.
• Physically fit and willing to work outdoors when required.
• Able to work under pressure and solve problems quickly.
• Experience in hospitality, tourism, customer service, or car rental is an advantage.

LOCATION : LOMBOK Join Our Team

If you are passionate about delivering exceptional customer experiences and enjoy working in a dynamic environment, we'd love to hear from you. Apply now and become part of our hospitality-driven team!

Skills: Help Desk, Customer Support, Communication Skills, Call Center, Customer Service, Outbound Call, Customer Relationship Management, Problem Solving