Customer Service Specialist (Freight Forwarder)

This position is responsible for managing key customer accounts to ensure customer satisfaction, operational excellence, effective coordination among customers and internal stakeholders, and achievement of agreed service levels.

• Manage day-to-day operations for assigned accounts, ensuring smooth shipment execution and effective exception handling.
• Serve as the primary contact point for customers on...
• Good operational knowledge of Airfreight, Ocean freight, Land …
• Good analytical skills /written and interpersonal communication skills.
• Teamwork, problem solving, customer focus and continuous improvement
• Able to work under tight datelines
• Proficiency in MS office, including MS World, Excel, Power Point
• Fluent Vietnamese in both speaking and writing...