Human Resources and Compliance Manager

Responsibilities:

Strategic HR & Workforce Management:

Lead the end-to-end recruitment lifecycle for internal staff and DCLS’s outsourced professional driver roster.

Oversee the complete deployment workflow—ensuring drivers are seamlessly matched and deployed to corporate and private client locations based on proximity, skill, and vehicle requirements.

Develop retention, engagement, and welfare initiatives tailored specifically to a high-volume, blue-collar driver workforce.

Regulatory Compliance & Risk Mitigation:

Maintain strict adherence to local labor laws, state transport regulations, and statutory compliance (including LASDRI, LASRRA, and state driving license validity).

Manage the complete driver verification framework: conduct rigorous background checks, double-guarantor verifications, residential physical address checks, and psychometric screening.

Conduct regular audits on driver documentation, fleet insurance records, and compliance files to eliminate liability risks.

Employee Relations & Performance Management:

Establish and enforce disciplinary frameworks, code-of-conduct guidelines, and service quality standards across all deployed staff.

Act as the primary escalation point for client feedback, driver grievances, and workplace conflict resolution.

Design and track KPIs for driver performance, punctuality, client satisfaction, and safety adherence.

Training, Onboarding & Development:

Structured and deliver comprehensive onboarding orientations covering customer service, route management, executive etiquette, and defensive driving techniques.

Coordinate routine refresher training, safety workshops, and compliance renewals for existing drivers.

HR Operations & Administrative Oversight:

Support payroll processing by maintaining accurate, up-to-date deployment rosters, attendance logs, and billable service data.

Manage HR documentation, digital employee databases, disciplinary history, and leave schedules.

Collaborate closely with operations and logistics teams to handle incident response and vehicle/driver emergency protocols.

Requirements:

Minimum qualification of a BSC 2 years of previous experience in a similar role