Founder Concierge @ Rodeo Dunes

Primary Duties and Responsibilities: Founder Experience & Hospitality

Serve as a primary day-to-day resource for Founder needs and requests

Maintain a consistent on-site presence to welcome, engage with, and assist Founders

Build relationships with Founders and become familiar with individual preferences and needs

Conduct pre-arrival, on-site, and post-visit follow-up as appropriate

Proactively identify opportunities to personalize and enhance the Founder experience

Founder Reservations & Trip Planning

Assist Founders with tee times, guest access, and reservation changes

Coordinate Founder trip details, including golf, lodging, dining, transportation, and other needs

Assist with future visit planning and help Founders book upcoming reservations while on property

Assist with travel planning and coordination for other Sandborn destinations as appropriate

Ensure special requests and important Founder details are communicated across departments

Founder Accounts & Portal

Assist with Founder onboarding and Founder Portal education

Help Founders understand and utilize Founder benefits, policies, events, and available resources

Maintain accurate Founder profiles, preferences, visit history, and communication notes

Assist with Founder account and billing questions and help coordinate resolution of discrepancies

Founder Events & Programming

Support leaders with planning and executing Founder-only events and experiences

Assist with registration, guest lists, reservations, communications, gifts, and event logistics

Provide on-site hospitality during Founder events

Support additional Founder programming and engagement initiatives throughout the year

Cross-Department Collaboration

Coordinate with Reservations, Golf, F&B, Marketing, and other departments to fulfill Founder needs

Communicate important Founder preferences, requests, and visit details to appropriate teams

Assist leaders with other Founder initiatives and administrative needs

Qualifications: Previous golf or hospitality experience preferred

Strong interpersonal and communication skills

Professional demeanor with a commitment to hospitality excellence

Ability to work in a fast-paced, team-oriented environment

Interest in growing within the golf industry and a startup resort setting

Physical Requirements: Must have the ability to:

Stand, walk, and remain active for extended periods (4–6+ hours)

Communicate clearly in person and via radio

Lift and carry up to 50 lbs regularly

Operate golf carts and other light equipment safely

Working Conditions: Primarily outdoors in varying weather conditions, including heat, wind, and inclement weather

Exposure to typical golf course environments, including equipment movement and errant golf balls

Fast-paced, guest-facing role requiring extended periods of standing and walking

Machine/Equipment/Tools Used: Point-of-sale (POS) systems and tee sheet software

Handheld radios and communication devices

Golf carts and staging equipment

Merchandising fixtures and inventory systems

Bag handling equipment and storage systems