STALL ASSISTANT (COFFEE SHOP)
E-Commerce
RESPONSIBILITIES
- Responsible for all Service Crew duties and all operations matters
- Preparation of food and beverages
- Ensure the food quality standard meets expectations consistently
- Monitor staff performance and upholds disciplinary standard within the team
- Conduct on-the-job training for new joiners
- Participate and provide input for staff performance appraisals
- Provide support in team planning- scheduling and rostering
- Possess strong product knowledge and model excellent customer service
- Put in continuous effort to motivate the team to deliver great service to customers and meet revenue target
- Prepare periodic stock take such as month-end stock take and stock ordering
- Appointed key holder role during store opening and closing and the duty supervisor on shift
- Manage and maintain the housekeeping for working station & area/storeroom
- Other administrative duties when assigned