Data Administration Agent

Prepare shipment records (or files) for customs clearance entry by ensuring that the information available in the shipment record reflects the available data to DHL (in DHL systems, including CIA images, and Customer Database Records).

Assist with general administrative duties related to customs clearance such as the printing, collation, distribution and filing of customs clearance-related documentation.

Assist in preparing, printing, collating, and distributing customs documents for clearance processing

Support BTO shipment documentation and coordinate handover to brokers

Validate and correct shipment data to ensure compliance with regulatory formats and requirements

Verify shipment details against commercial documents and customer instructions

Ensure accurate recording of multi-commodity shipments

Create shipment records/files for missing or over-landed shipments using available documents

Assign and distribute shipment records to appropriate teams for clearance processing

Escalate incomplete or special-case shipments to Clearance Support Group for resolution

Perform filing and archiving of cleared shipment documents

Coordinate with internal departments (NCG, warehouse, accounting) and external agencies (Customs)

Provide administrative and operational support as required by supervisors

Demonstrate ability to influence processes and support decision-making despite no direct authority

Proficient in MS Office (Word, Excel, PowerPoint)

Strong English communication skills (spoken and written)

Excellent analytical and problem-solving abilities

Strong planning, organizing, and time management skills

Ability to make sound decisions under pressure and uncertainty

Highly results-oriented with focus on achieving targets

Works effectively in a team environment and supports team objectives

Demonstrates strong accountability, integrity, and professionalism

Clear, concise, and adaptable communication skills

Maintains composure and performance under pressure

Bachelors Degree in Customs Administration or equivalent