Duty Manager / FOH Supervisor

We're looking for a Duty Manager / FOH Supervisor to lead front-of-house operations, acting as the responsible person on shift and ensuring every guest receives a consistently high standard of service. The Duty Manager coaches and directs the FOH team in a fast-paced, high-volume rooftop venue and works closely with kitchen, bar, and hotel management to deliver seamless service.

Responsibilities

Lead FOH team during service — floor coverage, table management, guest flow

Act as responsible person on shift; ensure compliance with the Sale and Supply of Alcohol Act 2012 and host responsibility obligations

Greet guests, resolve complaints and service issues

Monitor service standards across dining, bar, and event spaces

Coordinate with kitchen and bar teams on food/beverage delivery

Manage opening/closing procedures, including till reconciliation and end-of-shift reporting

Support recruitment, induction, and training of FOH staff

Run pre-shift briefings (specials, events, priorities)

Assist with rostering and shift coordination

Report maintenance, health and safety, or operational issues to the Venue Manager

Budget / Accounts

Monitor daily revenue and labour costs against targets

Minimise wastage, contribute to cost-effective FOH operation

Ensure accurate processing of cash, EFTPOS, and tab transactions

Health & Safety

Maintain a strong health and safety culture and comply with all health and safety requirements and policy

Take no action (or inaction) that could cause harm; avoid unreasonable risks

Report accidents, incidents, near misses, and hazards

Follow safe methods and use safety equipment

Seek guidance when a safe method isn't known

Requirements

Minimum 2 years' experience in a FOH supervisory or Duty Manager role in a high-volume hospitality venue

Current LCQ (Licence Controller Qualification)

Current General Manager's Certificate (New Zealand)

Willing to relocate in New Zealand

Desirable

Experience in a full-service restaurant and bar environment

Experience managing private functions and events

Proficient in point-of-sale systems and basic Microsoft Office