Global Customer Support (Logistics System)

• Receive and manage requests from global customers (US, Korea, Japan, Singapore, India, China, Turkey, etc.) via email, website, and phone calls.
• Troubleshoot and resolve customers’ problems encountered when using the company's system in a timely manner.
• Communicate effectively with customers across multiple regions.
• Record all interactions and resolutions accurately to maintain up-to-date support...

o Must-have:

• Good English communication (both written and verbal)
• Familiar with MS Office (Word, Excel, Outlook)
• Logical thinking and problem-solving skills
• Willingness to work rotational shifts (including holidays)
• Long-term commitment

o Nice-to-have:

• Experience in Customer Support, Service Desk, Logistics Operations, ERP Support, Finance/Accounting Operations is an advantage.
• Have a good spirit of learning, attitude,...