POOL / BILLIARD CENTRE MANAGER
Position Summary
Responsible for the overall daily operations and management of the Pool/Billiard Centre, ensuring excellent customer service, smooth operations, staff performance, cleanliness, safety, and achievement of revenue targets.
Key Responsibilities
- Manage the daily operations of the Pool / Billiard Centre.
- Supervise and schedule staffs including part-time staffs.
- Ensure Pool & Billiard tables, equipment and facilities are properly maintained and in good condition.
- Monitor customer bookings, walk-ins, memberships and table usage.
- Handle customer enquiries, feedback and complaints professionally.
- Manage cash collection, POS transactions and daily sales reconciliation.
- Monitor inventory and control the usage of beverages, food and other supplies, where applicable.
- Ensure the Centre maintains high standards of cleanliness, hygiene and safety.
- Monitor staff attendance, punctuality, grooming and work performance.
- Train and coach staff on customer service and operational procedures.
- Organise promotions, tournaments and customer engagement activities.
- Monitor daily/monthly sales performance and work towards revenue targets.
- Control operating costs and minimise wastage or losses.
- Ensure compliance with company policies and applicable licensing and regulatory requirements.
- Prepare daily operational reports and escalate issues to management.
- Perform other duties reasonably assigned by management.
Requirements
- Minimum 2–3 years of experience in a supervisory or managerial role, preferably in billiard, entertainment, recreation, F&B, club or leisure operations.
- Strong customer service and communication skills.
- Good leadership and staff-management abilities.
- Able to work shifts, weekends and public holidays.
- Basic knowledge of cash handling and POS systems.
- Good problem-solving and conflict-management skills.
- Responsible, proactive and able to work independently.
- Knowledge of billiards / pool is an advantage.