German-Speaking Customer Experience Specialist - RO2

We're trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.

Position Overview:

Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you'll be first point of contact with our clients.

Key Accountabilities:

• Provide outstanding customer service via email and phone interactions.
• Handle emails and manage voice calls with customers from leading airlines, assisting with flight

changes or cancellations, lost baggage, and claims.

• Communicating with customers through various channels in German and English
• Responding promptly to customer inquiries
• Maintaining a positive, empathic and professional attitude towards customers at all times
• Ensure customer satisfaction and provide professional customer support

Requirements

Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.

• Prior experience in an international airline environment/operations is advantageous but not

mandatory.

• Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
• Specialized skills including effective communication and customer service, with experience in

BPO/contact centers being beneficial.

• Graduates in any discipline or undergraduates are welcome.

Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.

• Proficiency in Microsoft Office and Outlook.
• Willingness to work in a contact center environment.

Benefits

Competitive salary package, reflecting your expertise and contributions.

• Meal tickets
• Private medical subscription
• Reimbursement for public transportation subscription
• “Bring a friend” Referral Program – Consistent rewards for recommendation
• Possibility of exciting incentives or tenure-based bonuses within the project to reward your

exceptional performance

• Permanent contract with the potential for advancement, providing stability and security.
• Full payed training provided by the company
• Exciting career growth opportunities within a globally renowned organization.
• Engaging projects with leading global brands, offering diverse and rewarding experiences.
• Supportive and collaborative work culture, fostering both personal and professional

development.