Guidance Officer / Senior Guidance Officer

Duties and Responsibilities

Provide quality care, supervision and guidance to children and youths (aged 7–21), supporting their daily living, development and well-being in Melrose Home.

Resident Care and Behavioural Support

• Provide day-to-day supervision, guidance, and support to children and youths in a residential care setting.
• Guide residents in developing appropriate and socially acceptable behaviours while respecting their own rights and the rights of others, in accordance with sound behaviour management principles.
• Support residents in adhering to the Home's routines and behaviour management framework, which sets out clear rules, expectations, and guidelines for respectful interactions with others.
• Build positive relationships with residents and support their social, emotional, and personal development.
• Manage behavioural and emotional challenges in a calm, consistent, and professional manner using a trauma-informed approach.
• Motivate and mentor residents in supporting their personal growth and development.

Health and Hygiene

• Guide and support the residents in maintaining a clean living environment (dormitory).
• Educate and reinforce good personal hygiene standards and practices among residents.
• Monitor and attend to residents' health and medical needs.

Safety and Crisis Management

• Conduct regular checks to ensure the safety and wellbeing of residents.
• Respond appropriately to incidents, emergencies, and crisis situations when required.

Academic and Cognitive Development

• Support residents in their academic needs and school-related matters.
• Assist in planning and facilitating program that promote residents' growth, independence, and life skills.

Integrated Care Plans

• Work closely with Caseworkers and the multidisciplinary team to support residents' integrated care plans through the curated programmes or day to day activities.
• Maintain accurate records and provide updates on residents' progress and wellbeing.
• Undertake any other duties assigned by the Unit Leader and/or Manager, Residential Care.

Job Requirements

• Minimum O Level qualification or equivalent.
• Able to work on a rotating shift roster, including weekends and public holidays.
• Prior experience working with children and/or youths is preferred but not essential. We welcome candidates with a genuine passion for supporting children and youths.
• Adaptable, resilient, and committed to continuous learning.
• Emotionally mature, patient, and able to build positive relationships while maintaining appropriate professional boundaries.

Work Location

Boon Lay, Singapore

Working Hours

Please note that Melrose Home is a 24-hour residential care facility operating seven days a week. Guidance Officers are required to work on a rotating shift roster, including weekends and public holidays.

• 5-day work week with 2 rotational off days
• AM Shift: 7:00am – 4:00pm
• PM Shift: 1:00pm – 10:00pm (majority of shifts)

We regret to inform that only shortlisted candidates will be notified.