Nhân viên Vận hành phòng khám đa khoa

I. JOB DESCRIPTION:

1. Clinic Operations: 40%

• Coordinate daily clinic operations to ensure efficient workflows and smooth execution according to plan.
• Monitor appointment schedules, booking status, and support manpower allocation based on customer

volume.

• Collaborate with doctors, nurses, receptionists, coordinators, and X-ray departments to ensure seamless

service delivery.

• Support the handling of operational issues and customer feedback during daily operations.
• Monitor service quality and propose improvements to operational processes.
• Support the implementation of corporate health check-up programs and ensure operations are carried

out on schedule.

• Ensure compliance with internal regulations, service standards, and clinic operational procedures.
• Prepare periodic operational reports as required by management.
• Investigate the causes of complaints and provide explanations and corrective solutions.

1. Team Coordination: 30%

• Support the guidance and training of new employees on operational procedures.
• Monitor team performance and report to direct management.
• Support task assignment and manpower coordination when necessary.
• Collaborate with other departments to ensure work is handled quickly and efficiently.

1. Other Responsibilities: 20%

• Proactively propose solutions to improve operational efficiency and customer experience.
• Support management in process improvement projects and internal operational activities.
• Perform other duties as assigned by supervisors.

1. Perform other tasks as assigned by the direct manager: 10%

II. REQUIREMENTS:

• College or Bachelor’s degree.

• Minimum 1–3 years of experience in clinic operations, hospital operations, or customer service.

• Experience in coordinating corporate health check-up programs is preferred.

• Strong organizational, coordination, and problem-solving skills.

• Ability to work under pressure in a fast-paced and multitasking environment.

• Good communication and teamwork skills.

• Responsible, proactive, and detail-oriented at work.

• Proficiency in English and/or Japanese is an advantage.

• Proficient in Microsoft Office and basic reporting skills

III. BENEFITS:

• Competitive salary, negotiable based on qualifications and experience.

• Performance-based bonus aligned with company results and individual performance.

• Allowances for lunch, transportation.

• Performance review conducted 4 times per year; promotion considered twice per year based on individual capability and DYM’s strategy at each stage.

• Annual company activities such as company trips, year-end parties, etc.

• Full-salary social insurance contribution; 24/7 accident insurance.

• 12 annual leave days per year; additional 3 menstrual leave days for female employees.

• Annual health check-ups and flu vaccination.

• Preferential pricing program for DYM services for employees and their family members.

Skills: Process Improvement, Project Management, Resource Allocation, Business Process Optimization, Key Performance Indicators (KPI), Operations Management, Data Analysis, Performance Management, Operational Strategy