Sales Supervisor

Responsibilities:

Supervise and coordinate the activities of sales representatives, cashiers, lobby hosts, and customer service staff. Ensure excellent customer service and resolve customer complaints promptly. Monitor daily sales performance and work towards achieving sales targets. Ensure all sales are accurately recorded and accounted for. Prepare daily sales reports and submit them to management. Monitor opening and closing procedures to ensure compliance. Supervise cash handling and ensure proper reconciliation of sales. Monitor stock levels and report shortages or discrepancies. Ensure staff maintain proper grooming, punctuality, and professional conduct. Train, coach, and motivate team members to improve performance. Enforce company policies, health and safety standards, and operational procedures. Coordinate with the kitchen and other departments to ensure smooth service delivery. Assist in staff scheduling and shift management. Monitor the cleanliness and organization of the customer service area.

Requirements:

Minimum qualification of an HND 2 years of previous experience in a similar role