front desk agent
*Job Overview* We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.
*Job Hours*
Looking for someone who can do a mix of 12 & 8 Hours Shifts. Weekends would be 8AM-8PM (Saturday's & Sunday's) and Weekdays could be morning shifts like 8AM-4PM or Evening Shifts such as 1PM-9PM, 2PM-10PM or 3PM-11PM. (*WEEKENDS ARE MANDATORY*)
*Duties*
- Greet guests upon arrival and assist with check-in/check-out procedures
- Answer phone calls and direct inquiries to the appropriate department
- Handle guest requests and resolve any issues promptly and professionally
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
-Maintain cleanliness of lobby and guest common areas after check out time daily
- Provide information about hotel services, facilities, and local attractions
- Assist with administrative tasks as needed
*Requirements*
- Previous experience in a hotel or customer service role is preferred
- Proficiency in using phone systems and basic computer applications
- Excellent communication skills with a strong focus on customer satisfaction
- Bilingual or multilingual abilities are a plus
- Knowledge of front desk operations and hospitality industry practices
- Exceptional phone etiquette and interpersonal skills
- Must be capable of lifting up to 50LBS
Job Types: Full-time, Part-time
Pay: From $17.50 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person