Carrier Services Specialist

Charger Logistics Inc. is a world-class, asset-based carrier with locations across North America. With over 20 years of experience delivering industry-leading logistics solutions, Charger has evolved into a leading transportation provider and continues to grow. We are an entrepreneurial-minded organization that welcomes and supports new ideas and strategies. We are looking for dynamic individuals who are passionate about delivering high-quality support, ensuring compliance, and contributing to a fast-paced, team-oriented environment.

Job Summary:

The Carrier Services Specialist is responsible for ensuring all carrier partners meet company and regulatory compliance standards. This role plays a key part in maintaining accurate records, supporting onboarding processes, and managing documentation to ensure operational efficiency and risk mitigation.

Responsibilities:

• Manage and update carrier insurance records, ensuring policies are valid, current, and compliant with company requirements.
• Oversee carrier onboarding processes, including collecting, verifying, and approving required documentation.
• Provide support through Zendesk by responding to carrier inquiries, resolving issues, and maintaining clear communication.
• Maintain accurate documentation and indexing of carrier records in internal systems for audit readiness and easy retrieval.
• Monitor compliance status and proactively follow up with carriers regarding missing or expiring documentation.
• Collaborate with internal teams to ensure carriers meet operational and compliance standards.
• Identify opportunities to improve processes related to carrier compliance and documentation management.

Requirements:

• 2+ year of experience in logistics, transportation, compliance, or a related field.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Experience with ticketing systems (e.g., Zendesk) is preferred.
• Proficiency in Microsoft Excel and ability to quickly learn new systems.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

-Requerimientos-

• Educación mínima: Universidad 2 años de experiencia
• Idiomas: Inglés
• Conocimientos: Adherencia o cumplimiento de normas, Capacidad de análisis, Microsoft excel, Zendesk
• Palabras clave: especialista