Sales Admin

Qualifications & Experience

Minimum B+ (KCSE) & Second-Class Upper Division

Bachelor’s degree in business administration or a related field

2–4 years of experience in administrative, operations, or sales support roles

Experience in real estate or a structured sales environment is an added advantage

Skills & Competencies

Strong attention to detail and high level of accuracy

Excellent organizational and time management skills

Professional communication and interpersonal skills

Ability to multitask and manage competing priorities

Proactive problem-solving mindset

Responsibilities

Client Relations (Support-Focused)

Coordinate client communication, ensuring timely responses and follow-ups

Support the sales team in managing client interactions, appointments, and updates

Handle client queries related to documentation, refunds, payments, and processes professionally

Maintain accurate and up-to-date client records in CRM systems

Escalate complex client issues to the relevant teams promptly

Operations & Administration (Core Focus)

Manage and organize all sales documentation, including agreements, booking forms, and client records

Ensure completeness, accuracy, and compliance of all client files

Track deal progress and proactively flag delays or missing documentation

Prepare regular reports on sales inquiries and pipeline status

Maintain CRM systems with a high level of accuracy and consistency

Support invoicing, payment tracking, and follow-ups with the finance team

Coordinate scheduling, meetings, and internal communication across teams

Showroom & Client Experience Management

Take full ownership of showroom readiness, ensuring all client-facing spaces meet cleanliness and brand standards at all times

Conduct regular inspections of showrooms and show houses to maintain presentation quality

Coordinate with cleaning and maintenance teams to address issues promptly

Ensure show units are fully prepared prior to client visits, events, or site tours

Maintain adequate inventory of marketing materials, brochures, and display items