Patient Service Associate

Reporting to the Centre Manager, the Patient Service Associate forms the core unit in providing support to the clinic day-to-day operations, both logistical and administrative. Responsibilities of a Patient Service Associate, but not limited to are as listed. Duties and Responsibilities

• To perform reception duties including answering telephone inquiries from patients and other, screen calls to determine nature and urgency of inquiry. • Scheduling of appointments for therapy sessions. • Registration of patients, obtaining relevant medical histories, entering, and updating of patients databases including obtaining insurance approvals as appropriate. • Communicate information of therapy schedule to therapists. • To ensure accuracy of all data entries into the clinic management system. • Process billing transactions and closure of daily settlement. • Preparation and submission of insurance claims. • Manage and maintain inventories of supplies, as required to support day-to-day centre operations. • Maintenance of the physical facility of the clinic. • Ad-hoc administrative duties as assigned by the management from time to time.