Student Assistant in Support & Service Delivery

About Cardlay:

Cardlay is a Danish FinTech company founded with a clear purpose: We want to deliver new standards for fast and efficient spend management for corporations on a global scale. We are a strategic partner to banks, card issuers, processors, and financial institutions. Our mission is to empower card issuers with cutting-edge spend management solutions, streamlining corporate clients' financial operations with ease.

Our core team comprises hand-picked specialists dedicated to technical and business development excellence.

Position overview:

We're looking for a serviceminded, curious student assistant to join our Support & Service Delivery team. You'll make sure our customers and partners get fast, competent help. You'll get thorough onboarding and take on more responsibility as you get to know our platform.

What you'll be doing:

• Handle first-line support by answering questions from customers and partners by email, chat and phone.
• Support second-line cases by troubleshooting more complex issues together with the team and our technical department.
• Create and maintain help articles, guides and FAQs so customers can find answers on their own.
• Contribute to ad hoc tasks within support, service delivery and self-service.

What we're looking for:

• Enrolled in a higher education programme, ideally in IT, business, communication or a related field.
• Outgoing and confident talking to customers and partners, whether by phone, chat or email.
• Strong written and spoken communication skills in English and a Nordic language, with a friendly, clear way of explaining things to customers and partners.
• Hands-on experience using AI tools such as ChatGPT or Claude, and an interest in how AI can improve support and self-service.
• Tech-savvy and quick to learn new systems, with a genuine curiosity about how our product works.
• A logical, technical mindset and comfort with troubleshooting alongside customers. No coding required.
• Structured and reliable. You keep track of your cases, follow up on them and take ownership.
• Bonus: Experience with customer service, support tools (e.g. Zendesk & Jira)

What you'll get:

• A flexible student job that fits around your studies and exam periods, at approx. 10-15 hours per week.
• Hands-on experience in support, SaaS and fintech.
• Thorough onboarding and helpful, experienced colleagues.
• A strong addition to your CV and valuable experience in the fintech industry.

We want all our team members to feel valued every day. Hit apply, even if you don't tick all the boxes. We see people as the fundamental pillar of our success, so we invest in the personal growth and skill development of everyone. We combine an innovative, entrepreneurial atmosphere with a high level of professionalism and a culture where everyone takes ownership of their work.

We encourage people from all backgrounds to apply regardless of race/ethnicity, religion, nationality, gender, sex, socio-economic status, culture or belief.

Go ahead and hit "apply" and upload your résumé, application and other relevant information through our HR system.

Any questions about the position can be directed to our Support and Service Delivery Manager:

Stine Mylting, Telephone: +45 23626911

Application deadline: As soon as possible.