Food Delivery Coordinator

Experience

2 - 5 years

Job location

Oman - Oman

Education

Any graduation

Nationality

Any nationality

Gender

Not mentioned

Vacancy

1 vacancy

Job description

Roles & responsibilities

To function as a Food Delivery Coordinator for Calo Oman Central Production Unit. Act as an operational connector between dispatch, drivers, and customer food delivery. The successful candidate will make use of their technical and team leadership skills in order to play a critical role in maintaining and enhancing our customers' satisfaction through efficiency and strong adherence to safety and service protocols.

Relationships & working expectations

Provides support and training supervision to driver personnel deployed for the delivery of meals.

Works closely with the Ops Management, Dispatch Leads, and Quality to align on service delivery, customers' concerns, or improvements in workflow.

Shift-based work, based in temperature-controlled environments, with mandatory personal protective equipment during all dispatch operation times.

Main responsibilities

Lead the team in alignment with Calo's culture and brand values through clear communication.

Organize and verify route orders before they leave the kitchen.

Ensure deliveries move out on time with no operational setbacks.

Handle real-time communication with drivers, such as last minute changes and delivery delays. Act as the central communication between CX team and drivers concerning any updates of customers' delivery.

Maintain routine due diligence checks, adhering to HACCP standards along with sanitation and safety protocols.

Desired candidate profile

Proven experience as a coordinator in high-volume delivery platforms (2 years minimum).

Must be an Omani national.

Knowledge and competency

Working knowledge of route mapping and planning.

Use of computer and familiarity with Excel and Google Sheets.

Ability to work in a fast-paced, high-volume environment with dynamic thinking.

Proficient in communication in English/Hindi/Urdu and leading a team.

Personality

Passion for quality and continuous improvements.

Able to lead with empathy, building the best version of yourself and your peers.

Obsession with delivering a high level of customer satisfaction.

Company industry

IT - Software Services

Department / functional area

Logistics Supply Chain

Keywords

Food Delivery Coordinator