Sales Operation Admin - Tuas Only

Primary Responsibilities Match and verify purchase orders, pick lists, invoices, and related documents to ensure accuracy. Upload customer orders into internal systems and portals according to operational cut-off timings. Coordinate and manage internal stakeholder communication channels and group chats for order fulfilment and operational matters. Handle urgent orders, delivery escalations, and post-delivery issues during weekends and public holidays. Serve as the key coordinator for WD ordering and liaise directly with WDPL to ensure smooth fulfilment. Provide backup support for Customer Service Executive duties during manpower shortages, leave periods, and peak operational demands. Secondary Responsibilities Serve as the first point of contact for customers via email, phone, and WhatsApp. Process and manage customer orders, including bulk orders and scheduled deliveries. Ensure order accuracy, pricing consistency, and proper documentation. Handle product enquiries, lead times, pricing enquiries, and order-related matters. Manage post-delivery issues, including exchange, returns, and delivery discrepancies. Prepare customer quotations based on approved pricing and guidance from the Sales/Commercial team. Provide supporting documents such as Halal Certificates, Product Specifications, Certificates of Analysis, and other required documents. Work closely with Warehouse, Logistics, Sales, and other internal stakeholders to ensure positive customer outcomes. Process backend documents to ensure order, picking, and delivery accuracy. Perform other ad-hoc duties assigned by management. Requirements Minimum 1-3 years of experience in Sales Administration, Order Processing, Customer Service, or related functions. Experience in FMCG, Food Service, Distribution, or Trading industries is advantageous. Proficient in Microsoft Office applications, particularly Excel. Experience with SAP is a plus Strong attention to detail and organizational skills. Ability to multitask and work in a fast-paced environment. Good communication and interpersonal skills. Fluency in English, both written and spoken. Work Arrangements Working Days: 5-day work week on a roster basis from Monday to Sunday. Roster Arrangement: 4 weekdays and 1 weekend day per week . Working Hours: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM. Work Location: Tuas, shuttle bus and Meal provided Work From Home: No work-from-home arrangement. This position is fully office-based.