Area Operation Manager

Responsibilities

• Oversee and manage daily operations of Pilates studios, ensuring smooth and efficient execution.
• Supervise frontline operations, including Customer Service, Housekeeping, and Facility Maintenance.
• Lead, coach, and motivate staff to deliver high-quality service and excellent member experience.

Monitor and ensure compliance with operational standards, SOPs, and safety guidelines.

• Handle multi-store operations and coordinate resources effectively across multiple locations.
• Collaborate with management to implement operational strategies, policies, and improvements.
• Track and analyze operational performance, identify gaps, and propose efficiency solutions.
• Manage operational budgets, vendor relations, and stock/inventory relevant to club activities.
• Managed billing, invoicing, and the calculation of commission.

Requirements

• Bachelor's Degree in Business, Management, Hospitality, or related field (preferred).
• Willing to move from one region to another.
• Proven experience in handling operations, customer service, and housekeeping in a fitness club, wellness studio, or hospitality industry.
• Minimum 3–5 years of experience in operations, with at least 2 years managing multi-location or multi-unit businesses.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with attention to detail and service excellence.
• Willingness to travel between locations as needed.

Skills: Teamwork, Operations Management, Operational Efficiency, Microsoft Office, Operational Planning, Leadership