Chargebacks Expert

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Offices Chargebacks Expert Hybrid Amsterdam Istanbul Sofia

Ready to get shit done?

As a Chargebacks Expert, you will play a key role in protecting our users by ensuring Mastercard / Adyen disputes are handled accurately, fairly, and in line with Mastercard and PSD2 requirements. Taking end-to-end ownership of the chargeback process, you will leverage your expertise, together with AI, automation, and data-driven insights, to continuously strengthen our operations, scale our impact, and deliver a transparent, high-quality experience that gives users confidence every step of the way.

Pro tip : we love giving people a shot to grow into a role, but for this position Chargeback expertise is required.

Take Ownership -

• Maintain a single, central operational playbook and decision framework that defines the full end-to-end chargeback process from submission to closure.
• Define and track clear operational performance metrics to drive regular performance reviews and continuous improvement.
• Leverage AI and automation to streamline submission flows, support decision-making during investigations, and keep users proactively updated on their case status.
• Conduct regular gap analyses to identify structural inefficiencies and quality gaps, translating insights into actionable corrective action plans.
• Optimize the user-facing chargeback flow and communication templates to minimize friction and ensure clear, empathetic, and consistent support.
• Ensure full compliance with global payment regulations and card scheme rules, continuously updating guidelines to mitigate regulatory risks.

This challenge is perfect for you if

• You have an AI-first mindset: You love turning manual processes into scalable AI solutions, constantly seeking ways to automate operations and scale impact.
• You have deep Chargeback understanding: You possess strong expertise in chargebacks, cards operations, merchant disputes.
• You are...