Front Office Cashier (Mombasa)

Key Responsibilities: a) Ticketing & Payments: Handle cash, credit/debit card, and mobile money (M-Pesa) transactions accurately using the Point-of-Sale (POS) system for park entry passes, combo deals, and special packages.

b) Guest Greeting & Assistance: Provide a warm, friendly welcome to all park visitors. Answer inquiries regarding ticket pricing, ride safety rules, park schedules and locker renting.

c)Cash Management: Reconcile daily float, issue accurate receipts, maintain cash registers, and conduct shift end-of-day float balancing without errors.

d) Access Control Support: Check guest tickets at entry point, issue park wristbands and Locker keys, and assist in maintaining smooth traffic flow during peak hours.

e) Customer Inquiry & Dispute Handling: Calmly resolve guest queries or ticketing discrepancies with professionalism, escalating complex issues appropriately when necessary.

f) Administrative Support: Keep front-desk workstations clean, organized, and stocked with promotional materials, receipts, and necessary operational supplies.

Qualifications & Requirements: Education: Certificate or Diploma in Hospitality Management, Front Office Operations, Business Administration or a related field.

Experience: 1–2 years of hands-on cashiering, front desk, or customer service experience (preferably in hospitality/amusement parks).

Technical Skills: Proficiency in Point-of-Sale (POS) software, MS Office.

Numerical Ability: Excellent mental math and cash-handling skills with strict attention to detail.

Soft Skills: Exceptional interpersonal, communication, and multi-tasking skills with a high level of patience and a positive demeanour.

Flexibility: Ability to work on weekend rotas, public holidays, and during peak holiday/vacation seasons.

 Why Join Us? Vibrant, high-energy work environment. Competitive compensation package. Opportunities for career growth within the leisure and hospitality sector.